Notice of Privacy Practices

⚠️ DRAFT — Requires attorney review.

PLACEHOLDER CONTENT — this page was generated as a starting template and has not been reviewed by a lawyer. Do not rely on it and do not launch publicly until a qualified healthcare compliance attorney has reviewed and finalized this text for every jurisdiction you operate in.

This Notice of Privacy Practices describes how your protected health information (PHI) may be used and disclosed by Nuvia Health and our network of independent, licensed healthcare providers, and how you can access that information, consistent with the Health Insurance Portability and Accountability Act (HIPAA).

We use and disclose your PHI to carry out treatment (connecting you with a licensed provider, prescribing and managing medication such as GLP-1 therapies), payment (billing, processing HSA/FSA claims, and payment card transactions), and healthcare operations (quality review, staff training, and care coordination with our partner pharmacy network).

We may share limited information with the pharmacies that fulfill your prescriptions and the payment processors that handle your billing, each under their own obligation to protect your information, and only to the extent necessary to deliver and pay for your care.

Certain disclosures require your specific written authorization, and you may revoke that authorization at any time in writing, except to the extent we have already relied on it.

You have the right to: request a copy of your medical record, request corrections to it, request a list of certain disclosures we've made, request restrictions on certain uses or disclosures, request confidential communications, and receive a paper copy of this notice on request.

We are required by law to maintain the privacy of your PHI, provide this notice describing our legal duties and privacy practices, and abide by its terms. We may change this notice; the updated version will apply to PHI we already have as well as PHI we receive in the future.

If you believe your privacy rights have been violated, you may file a complaint with our support team or with the U.S. Department of Health and Human Services; we will not retaliate against you for filing a complaint.