Refund Policy

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This Refund Policy describes when you may be eligible for a refund for services or products purchased through Nuvia Health.

Consultation fees are generally non-refundable once a licensed provider has reviewed your intake, as this reflects the clinical time and judgment already provided — including a determination that treatment is not appropriate for you.

If a prescribed medication has not yet shipped, you may be eligible for a full refund of the medication cost. Once an order has shipped, medication is generally non-returnable and non-refundable for safety reasons, except where required by law or in the case of a verified pharmacy error.

Subscription or membership fees may be cancelled at any time; cancellation stops future billing but does not refund the current billing period unless required by applicable law.

To request a refund, contact our support team with your order reference — we will review each request individually.